Better baggage handling at Chopin Airport

2012 04 03


Chopin Airport meets over 90 per cent of IATA's recommendations for good practice in baggage handling, as shown by the analysis carried out as part of the Baggage Improvement Programme (BIP). The Warsaw airport is one of 200 airports around the world that have been invited to participate in the programme by the International Air Transport Association (IATA).

BIP aims to reduce the average baggage mishandling rate of 18.86 per 1000 passengers by 50%, resulting in $1.9 billion worth of savings for the aviation industry.

"Our goal is to ensure that 100% of bags flying to/from Warsaw will reach their destination on time and intact. This is what our passengers expect from us," said Michał Hofman, head of Chopin Airport's Passenger Handling Service.   

Participation in BIP is voluntary, but requires an invitation from the association. Chopin Airport is the only airport in Poland, and one of five in East-Central Europe to have been invited to the programme.

Implementation of the BIP project involved the appointment of a team of experts, comprising  representatives of the airport, airlines, the two biggest ground handling agents and state services. Based on thorough analysis and observation, the team concluded that Chopin Airport baggage handling processes required only minor modifications. For example, baggage check-in agents should be careful to place bags flat on the conveyor belt and use baggage trays more often. It is also important to inform sorting agents and the airline if the bag is seized for additional security screening. The team is also considering installing scanners on the inbound conveyor belts in order to quickly check whether a given bag has been sent to the baggage reclaim hall, as well as educating passengers about baggage handling activities carried out at the airport and how to prepare their bags for the journey.

"Our suggestions and conclusions have been submitted and approved by PPL's Management Board. They will be implemented soon and we expect our rate of mishandled baggage to improve significantly this year," said Michał Hofman.

Source Warsaw Chopin Airport
 

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The magazine JŪRA has been published since 1935.
International business magazine JŪRA MOPE SEA has been
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